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Be Our Guest: Hospitality Management
Alumni and Friends Newsletter // Winter 2016
Message from the Chair
Hospitality Management Happenings
Hospitality Management Happenings (click to view)
Undergraduate Corner
Students smiling at show
Students participate in National Restaurant Association Show in Chicago (read more)
Students participate in first Smith Travel Research Market Study Competition at 2015 Hotel Experience Show (read more)
Students gain experience during Commercial Food Production Management dinner series
Attendance to the events varied, with the most popular night attracting an estimated 100 guests. (read more)
Upcoming spring 2016 Hospitality Management Career Fair
The Spring 2016 Hospitality Management Career Fair will be held Wednesday, March 2, 2016, at the Reynolds Alumni Center.
Mizzou Association of Venue Managers (MAVM) (read more)
Graduate Corner
Kwang-Ho Lee remembers his graduate studies fondly
Kwang-Ho Lee started his graduate studies in the Hospitality Management Department in 2008 at the University of Missouri. He graduated with a Master’s degree in 2010 and a Ph.D. in 2013. Under Dr. Dae-Young Kim’s supervision, Lee completed his dissertation, “A Study of Explicit and Implicit Cognitions toward Image Attributes of Destination Country: Application of The Single-Target Implicit Association Test.” Kwang-Ho served as a Research Assistant in Hospitality Management and an Educational Technology Assistant in the College of Agriculture, Food and Natural Resources (CAFNR). This academic training and experience enabled him to achieve his subsequent goals upon completing his Ph.D.

Dr. Lee currently teaches service marketing and cost control as an assistant professor of hospitality and food management at Ball State University. His research interests include image-based destination marketing, tourist behavior in online travel communities, and cognitive psychology in hospitality and tourism. Lee has achieved 20 accepted or published papers in refereed hospitality/tourism journals, including top-tier journals like Tourism Management, International Journal of Hospitality Management, International Journal of Contemporary Hospitality Management, and the Journal of Tourism and Travel Management. He attributes these achievements to outstanding faculty members’ advice and guidance in hospitality management.
Alumni Corner
Doug Dean, BS ’88, General Manager of Hyatt Magnificent Mile in downtown Chicago (read more)
Susan Barr, BS ’83, receives the second annual Distinguished HM Alumni Award
On Oct. 13, 2015, Susan Barr, BS ’83, received the Distinguished Hospitality Management Alumni Award at one of the dinner series events put on by Commercial Food Production Management capstone course. Barr is the senior director of revenue management systems strategy for Marriott International’s Global Revenue Management department. Barr has over 30 years of experience working with Marriott International both nationwide and in Canada. She initially started working for Marriott at the front desk while an undergraduate student at Mizzou. She now lives in St. Louis with her husband Ted, BJ ’84. Barr is the second recipient of this award since its establishment in Fall 2014. Read a profile of Barr on CAFNR News.
Send us your information for our Alumni Directory
We are as strong as our alumni base. The first step is to build an alumni directory. Let us hear from you with your updates. We are also looking for alumni who wish to be the class representative for their graduation year. Please drop us a brief note at if you can offer your service. If you know that your classmates are not included in our newsletter mailing list, please let us know.
Personnel Update
Welcome aboard, Dr. Mauro Palmero
Dr. Mauro Palmero, Assistant Teaching Professor, joins Mizzou from East Tennessee State University where he served as an assistant professor. He has experience in facility operation and event management from his time as the sports event manager at ESPN Wide World of Sports Complex and as the recreation guest services manager at Typhoon Lagoon Water Park, both at Walt Disney World. Palmero’s research interests include risk management and social media in event management. He received his Ph.D. in higher education with an emphasis in sport management from Ohio University. Contact Palmero at
Tammy Carmichael celebrates 35 years working at the University of Missouri
On May 19, 2015, Tammy Carmichael, office support assistant IV, celebrated her 35th anniversary working for the university. Many things have changed during her time at the university. For example, everything used to be typed via typewriter, and now the department is headed to a mostly digital form of records management. When she first came to the university, she worked as a stenographer and eventually worked her way up to her current position. Carmichael comes from a farming background, and she was heavily involved in 4-H and FFA, which both her children are involved in now. Carmichael has two children. Her daughter, Amber, is 19 and attends Moberly Area Community College. Her son, Tyler, is 17 and attends high school. Carmichael said she likes to help people and takes pride in being the “work mom” for some of the students. Over the years, Carmichael said she has made many good friends, and even still has some friendships from her first year employed here.
Visiting professor participates in professional development activities
For Visiting Professor Lincoln Marshall, the summer consisted of enriching professional development activities in the United States, Central America and China. In the U.S., he assisted with the coordination of a program that was a collaboration between the Florida Gulf Coast University’s Hospitality Management Program and the Hyatt Corporate office. The purpose of the program was to provide a realistic introduction of the hospitality industry to high school students. Participants spent a week observing lectures from hospitality professionals and visited different restaurants, a golf course and a chocolate factory while staying in a Hyatt time-share resort.

In July Marshall presented a poster at the International Council on Hotel, Restaurant and Institutional Education conference in Orlando. The presentation, “Risk Management at Sporting Events” was coauthored with Dr. Marcia Taylor. He also participated in the Faculty Internship Program at the Hyatt Regency, Washington, D.C. During a refresher course, he rotated within several “back of the house” departments, shadowing numerous operations managers and attending staff meetings.

In August, he traveled to Costa Rica and was an accredited observer delegate at the North America, Central America & Caribbean (NACAC) congress in San Jose. During the congress and track meet, he engaged in campaigning for a council member of the International Amateur Athletics Federation (IAAF), the Vice President of the NACAC region and a committee member for the IAAF. He was pleased that the candidates were successfully ratified. In August he was to obtain an accredited observer delegate at the congress at the 15th IAAF World Championship in Beijing, China. He actively campaigned for two candidates for the IAAF membership. Both candidates were successfully elected for a four-year term, and for the first time the Commonwealth of the Bahamas successfully had two nationals elected to these international levels.
Copyright © 2016 Curators of the University of Missouri. Published by CAFNR. Questions about this newsletter? Eliza C. Tse, Ph.D., Professor and Chair: | 573.882.4100