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Inside CAFNR
Alumni and Friends Newsletter // Spring 2015
Message from the Chair
Chair
Undergraduate Corner
HM graduates gathered at the May 2015 commencement ceremonies
Hospitality Management Career Fair Held in March (read more)
Congratulations to MRA scholarship recipients
The Columbia/Mid-Missouri chapter of the Missouri Restaurant Association (MRA) held a Scholarship Awards dinner for our students April 23 at our Café. It was well attended by industry members, faculty, parents, relatives and friends. Bob Luke, the President of the MRA, shared his industry experience and offered advice to the students. Scholarship recipients are: Alyssa McKee, Emilie McSheehy, Monica Mikolajewicz, Kaitlyn Raw, Mashia Stewart and Nami Yoon. Their scholarships will be matched by the National Restaurant Association. Desirae Cox and Walker McCall Lapen are the recipients of the Joyce Walls scholarship.
Eta Sigma Delta Honor Society inducts new members
Eta Sigma Delta is an International Honor Society that recognizes scholastic and professional achievement among hospitality and tourism students. The Eta Sigma Delta chapter at the University of Missouri was established in 2011. The members of this society are by invitation only, and only junior and senior students with a cumulative GPA in the top quartile are eligible for membership. For the 2014-15 school year, 10 new ESD members were inducted into the Society at an induction ceremony April 23. The inductees were: Morgan Coers, Sheridan Cook, Amy Field, Anna Guyette, Lauren Hayden, Kendra Holaday, Yun Ji Jang, Alison Moore, Christi Tahk and Nami Yoon. Dr. Dae-Young Kim is the faculty advisor.
Student chapter of Club Managers Association of America keeps members busy
The student chapter of Club Managers Association of America (CMAA) had an active year. According to the president, Elise Ferron, the members engaged in networking days, fundraising and philanthropy activities. Members also attended the national conference in San Antonio, Texas, this March. Through CMAA’s travel and conferences many students gained mentors and internships or jobs. Members also maintain a strong relationship with the parent chapter in St. Louis. Members had the opportunity to attend the CMAA Tour Day of private clubs in St. Louis in April. The chapter also hosted a CMAA day on campus where they invited the CMAA members from Kansas City, St. Louis and mid-Missouri. They were able to showcase various facilities, and the activities for the day included round table discussions, a luncheon at Eckles Café and a networking reception at the Country Club of Missouri. The faculty advisor for the chapter is Dr. Amanda Alexander.
Graduate Corner
Annual Graduate Education and Graduate Student Research Conference
The Hospitality Management program sponsored the 20th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism. It was held Jan. 8-10 in Tampa, Fla. Several graduate students made posters and presentations for the Conference. Graduate students included: Seungwan Lee, Brandon Flick, Jee H. Kim, Yi-Sung Cheng, Eka Putra, and undergraduate student Ana Whitaker. Faculty attendees included: Amanda Alexander, Seonghee Cho, Dae-Young Kim and Eliza Tse.
Congratulations to recent Ph.D. graduate Gum-Kwang Bae
Under Dr. Dae-Young Kim’s supervision, Gum-Kwang Bae graduated with a Ph.D. degree in Hospitality Management in May 2014. Gum-Kwang’s dissertation title was “Modeling the restaurant service-recovery process: The effects of relationship quality and customer characteristics on recovery efforts.” Dr. Bae is an assistant professor at the College of Business & Economics at Dong-Eui University, where he teaches Fundamentals of Management, Operations Management and Hospitality English Conversation courses. Dong-Eui University is one of the main universities in the south-east region of Korea. Gum-Kwang remembers many courses provided by the outstanding faculty members in the department of Hospitality Management. He also recalls many events in graduate life with colleagues, such as Happy Hour at the Heidelberg.
Congratulations to recent Ph.D. graduate Sung-Bum Kim
Under Dr. Dae-Young Kim’s supervision, Sung-Bum Kim graduated with a Ph.D. degree in Hospitality Management in May 2014. Sung-Bum Kim’s dissertation topic is “A study of consumer responses to sustainability strategies in the hotel industry: Examining the efficacy of corporate social responsibility.” Dr. Kim has accepted a tenure-track assistant professor position at the College of Business Administration at Inha University. Inha University is a private research university, and is one of top private universities in Korea. He is teaching undergraduate and graduate-level courses, and an MBA course in service management. Sung-Bum has several fond memories of his studies and time spent in Columbia. He appreciates the support from the faculty and his classmates. His words of advice to students in the major are, “Please appreciate the valuable classes with Mizzou’s great faculty members and enjoy your academic life (and weather) in Columbia. You will be successful.”
Alumni Corner
Avi Rathnakumar's extensive career in hospitality and restaurant industry all began at MU (read more)
Distinguished Alumni Award: Calling for nominations!
The Distinguished Alumni Award was established last year and the recipient was David McClasin, Class of 1979. The selection for this year’s recipient is underway. If you wish to self-nominate or nominate a worthy classmate, please submit nomination to Tammy Carmichael at Carmichaelt@missouri.edu.
Calling for HM class representatives!
We are as strong as our alumni base. The first step is to build an alumni directory. Let us hear from you with your updates. We are also looking for alumni that wish to be the class representative for their graduation year. Please drop us a brief note at Carmichaelt@missouri.edu if you can offer your service. If you know classmates not included in our newsletter mailing list, please let us know.
Industry and Education Partnership
Investing in the future: Town and gown partnership between restaurant industry and educational institutions needed
In a recent article that appeared in the Missouri Restaurant Magazine (April 2015, p. 9-11), Dr. E. Tse stressed the importance of forming a town and gown partnership between the restaurant industry and education institutions. The hospitality and tourism industry is one of the largest industries in the global economy and certainly a major driver of economic growth and development. Facing the challenges brought on by globalization, consolidation, advances in communications technology, rising employee and guest expectations, and changes in ownership structure, hospitality operators have to find new business models that help them survive and prosper. It is believed that the core of such a model will rest on professionalism and being a preferred industry that attracts and retain the future talents in its workforce.

With the growth of the hospitality industry, there is a huge demand of management with solid business knowledge and skills, and thus an increasing need of programs in hospitality management for potential students. It will require the concerted effort from every member of the industry to provide a working environment with competitive salary/compensation, benefits and working conditions. It is also critical for the industry and the education sector that offers hospitality management programs to form a partnership to train our students to be supervisors and managers of hospitality businesses.

These educational partnerships with high schools, community colleges, 4-year universities and industry partners work toward the goals of establishing a profession and a preferred industry through courses, curricula and competency-based experiences including mentored internship in the hospitality and tourism industries. Ultimately, the outcome of this educational partnership is to train committed students to be more prepared academically, have business experience and be equipped with “the education and skills to succeed in the 21st century economy” (Missouri Strategic Initiative for Economic growth 2011).
HM faculty and students participate in ProStart state competition for top high school students
Prior to joining the HM department, Phil Dreshfield worked as the ProStart Coordinator with both the Missouri Restaurant Association Educational Foundation and the Missouri Department of Elementary and Secondary Education. ProStart, a nationwide, two-year technical program for high-school students, teaches culinary techniques and restaurant management skills, coupled with real-life restaurant sector experiences. It is the largest industry-driven hospitality management program for high school students in the country.

In February, the 2015 Missouri ProStart Invitational Competition was held at the Ramada Plaza Hotel and Oasis Convention Center in Springfield. Six management teams and 22 culinary teams (140 top ProStart students) from across the state demonstrated their mastery of restaurant leadership skills as they competed for $525,000 in scholarships and the opportunity to represent Missouri at the National ProStart Invitational.

Management teams are evaluated on the overall concept, interior design, menu development, pricing, food costs and marketing. The Culinary teams are scored on taste, appearance, teamwork, knife skills, and safety and sanitation.

HM students that participated in the event as floor judges during the competition were: Adam Jobe, Alyssa McKee, Allie Efferson, Joshua Tharp, Lauren Burnett and Jaran West. In April, Dreshfield accompanied the two winning teams from Missouri, Glendale High School and Nevada Regional Technical Center, to attend the 2015 National ProStart Invitational, which was held at the Disneyland Hotel in Anaheim, Calif. For more information about the 2015 Missouri ProStart Invitational, please read the March issue of the Missouri Restaurant Magazine, p. 11-12.
The 30th annual Taste of Mid-Missouri held March 16 at the University Club of MU
The Columbia/Mid-Missouri Chapter of the Missouri Restaurant Association has awarded over $140,000 in scholarship in past decades. "We are very appreciative of the strong support from the Missouri Restaurant Association to our Program. Through the scholarships, it sends a positive message to our students that the industry is committed to education and in nurturing future leaders. I know a lot of planning and energy from the Association to make Taste of Mid-Missouri a successful event year after year and we are very grateful for it," says Dr. Tse.
Personnel Update
Dr. James Groves' retirement
Dr. James Groves began his career in the hospitality industry. During his 20-year industry career he held numerous management and ownership positions. He returned to school and completed his Ph.D. in Hospitality Administration at Kansas State University in 1993. While at K State, he also taught courses as an instructor.

After completing his degree, Jim was an Assistant Professor in the Hospitality Program at the University of Hawaii briefly, and then spent four years at Oklahoma State University. He assisted in developing an M.S. program in Hospitality. Dr. Groves joined The University of Missouri-Kansas City, where he developed a Hospitality Completion Program for working adults.

He then relocated to The University of Missouri-Columbia where he served as an Assistant and Associate Professor in the Hospitality Program for 18 years. He served as the Program Chair for eight years and his accomplishments included growing the undergraduate program enrollment by 250 percent, changing the name of the program from Hotel and Restaurant Management to Hospitality Management, and establishing four emphasis areas under HM, which allow students to study a particular area of hospitality in more depth. Jim also oversaw the development of an M.S. and Ph.D. emphasis in Hospitality as a part of the Food Science Graduate Program. Jim likes to kid with his students that he has been in education for 45 years and he is just now able to graduate college.

On a personal note, Jim is married to Sandy and they are the proud parents of two grown sons and four grandchildren. After retirement, Jim and Sandy will move to the Tyler, Texas, area where Jim hopes to pursue his life-long dream of becoming a country singer.
HM welcomes Phil Dreshfield
After receiving an MBA in Marketing from the Daniels College of Business at the University of Denver, Phil Dreshfield accepted a position as a market development manager with Vie de France, a company paramount in introducing the bakery/café concept to the American mainstream. Over the next three decades, his career path would take him from entrepreneur to culinarian, from food sales and marketing to higher education. In 2012, after spending three years teaching Hospitality Management at Southeast Missouri State University, Phil accepted a position with the Missouri Restaurant Association Educational Foundation to oversee one of the largest industry-driven Hospitality Management programs for high school students in the country.

Today, in joining the faculty at Mizzou, he brings his passion for the industry into the classroom to help develop the best and brightest talent into tomorrow’s restaurant and foodservice leaders.
Dr. Dae-Young Kim serves as editorial board member for Asian Pacific Tourism Association
Dr. Dae-Young Kim is an editorial board member for the Asian Pacific Tourism Association (APTA). He also serves APTA as the Membership Secretary. The APTA is an internationally acclaimed association in the field of tourism and hospitality. The organization has more than 180 active members, including professionals from universities, government tourism agencies, research centers, and private companies in travel and meetings industry.
Copyright © 2015 Curators of the University of Missouri. Published by CAFNR. Questions about this newsletter? Eliza C. Tse, Ph.D., Professor and Chair: TseE@Missouri.edu | 573.882.4100